A. If you’re unsure of the dimensions of your paper roll, we are happy to help. Please reach out and one of our agents will be happy to assist.
A. Thermal Paper uses heat to create an image. 1Ply Bond and 2Ply Paper require a ribbon to imprint an image. The best way to tell is grab a roll you know works in your printer and run your finger across it – if it produces a dark black line, then it’s thermal!
A. The first step is to measure the Width of the roll. The width is where your printer will print information. The most common thermal rolls are 3 1/8” or 2 ¼” in width. Next, measure the diameter of the roll from edge to edge including the core. Using our diameter specifications, you should now be able to find the exact size roll you need!
A. Yes. All of our Paper Rolls have a red end of roll warning stripe.
A. If you don’t see the Paper Roll you need, please reach out and we can assist you – odds are it’s something we can get for you right away!
A. Orders received by 1pm MST generally ship same day. Please allow 2-5 days for delivery depending on your location.
A. You will receive an email order confirmation and tracking number within 24 hours of your order being shipped. You can also log in to your account online to track your order.
A. Here is a link to our return policy.
A. Yes! We can handle 4 color custom printing. Please reach out to an agent for assistance with pricing and artwork.